FAQs
Welcome to YALSKI! Below, you’ll find answers to some of the most common questions about our store, products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact us at support@yalski.com.
1. Ordering & Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and other secure payment methods.
Q: Can I modify or cancel my order after placing it?
A: Once an order is placed, it is processed quickly to ensure fast delivery. If you need to make changes, please contact us within 24 hours, and we’ll do our best to assist you.
Q: Do you offer discounts or promotions?
A: Yes! We frequently offer special promotions, discounts, and exclusive deals. Subscribe to our newsletter to stay updated.
2. Shipping & Delivery
Q: Where do you ship to?
A: We currently ship worldwide. Some restrictions may apply based on product availability and location.
Q: How long does shipping take?
A: Delivery times vary based on your location:
• Domestic (within CANADA): 3-7 business days
• International: 7-21 business days
• Orders may take longer during peak seasons or due to customs processing.
Q: How much does shipping cost?
A: Shipping fees vary based on the destination and order size. Free shipping is available for orders over $50.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can track your package using the provided link.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in their original condition. Please visit our [Return Policy] page for full details.
Q: How do I start a return?
A: Contact us at support@yalski.com with your order number and reason for return. We will provide further instructions.
Q: When will I receive my refund?
A: Refunds are processed within 5-10 business days after we receive and inspect the returned item.
4. Products & Stock
Q: Are your products high quality?
A: Absolutely! We source our products from trusted suppliers to ensure quality and durability.
Q: What if an item is out of stock?
A: If a product is out of stock, you can sign up for a restock notification, and we’ll notify you as soon as it’s available.
Q: Do you offer gift cards?
A: Yes, we offer YALSKI Gift Cards in various amounts. They make the perfect gift for any occasion!
5. Customer Support
Q: How can I contact YALSKI?
A: You can reach us via:
• Email: support@yalski.com
• Live Chat: Available on our website during business hours
Q: What are your customer service hours?
A: Our support team is available Monday to Friday, 9 AM – 6 PM EST TIME.
Q: Do you have a physical store?
A: Currently, we operate exclusively online to offer a seamless shopping experience worldwide.
If you have any other questions, don’t hesitate to reach out! We’re here to help.
Happy Shopping at YALSKI!